Government launches helpline for e-commerce companies

NEW DELHI: Commerce and industry minister Piyush Goyalon Thursday held a discussion with e-commerce and logistics sectors to sort out issues faced by online retailers in delivering essential goods during the coronavirus lockdown.
“We are committed to ensuring that essential goods reach the people in the most-convenient and safest manner,” the minister tweeted.
The move came on a day when the department for promotion of industry and internal trade (DPIIT) started a control room to monitor in real time the status of transportation and delivery of goods, manufacturing, delivery of essential commodities to citizens and the difficulties being faced by various stakeholders during the lockdown.
In case any manufacturing, transporter, distributor, wholesaler or e-commerce company faces any difficulties in transport and distribution of goods or mobilisation of resources, it can reach the department over phone number 011-23062487.
A similar facility has also been started by the Directorate General of Foreign Trade to address any issues being faced by exporters or importers. Although DPIIT had sent advisories to states to ensure that food processing units, retailers, wholesale dealers and chemists are not inconvenienced in fulfilling their duties during the lockdown, the message did not percolate down to the policemen, who harassed delivery boys, prompting several e-commerce companies to stop servicing orders.
Even local vendors and suppliers are facing difficulties and manufacturing plants have been forced to suspend operations, risking supply of essentials including medicines and food items.

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